The foundation of our Customer Satisfaction policy is customer focus, taking into account national and international legal requirements and regulations.
We aim to build long-term relationships with our customers by offering them communication channels through which they can convey their complaints, suggestions and satisfaction, and by ensuring continuous improvement. To achieve customer satisfaction, we adopt a transparent and accountable approach in line with the principles of objectivity and confidentiality. We make use of the feedback we receive from our customers and our employees, provide the necessary resources, and listen to our customers without any economic expectation.
We manage customer complaints through the following steps in order to keep satisfaction at the highest level:
- Detection
- Definition
- Analysis
- Routing
- Developing a solution
- Reporting the results